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Sales Funnel & Customer Acquisition Checklist

A sales funnel guides potential customers from awareness to purchase, while customer acquisition focuses on attracting and converting them. Here’s a step-by-step checklist to optimize both:

1. Awareness (Top of Funnel – TOFU)

  • Define your target audience: Create buyer personas (demographics, pain points, interests).
  • Build a brand presence:
  • Professional website (clear messaging, mobile-friendly).
  • Active social media profiles (choose platforms your audience uses).
  • Content marketing:
  • Blog posts, videos, or podcasts addressing customer problems.
  • SEO optimization (keyword research, meta descriptions).
  • Paid ads (optional):
  • Test Facebook/Instagram, Google Ads, or LinkedIn ads.
  • Start with a small budget and track ROI.

2. Interest (Middle of Funnel – MOFU)

  • Lead magnets: Offer free value to capture emails (e.g., eBooks, checklists, webinars).
  • Email marketing:
  • Set up an email sequence (welcome series, educational content).
  • Use tools like Mailchimp or ConvertKit.
  • Retargeting ads: Target website visitors who didn’t convert.
  • Engagement:
  • Respond to comments/DMs promptly.
  • Host live Q&As or polls on social media.

3. Decision (Bottom of Funnel – BOFU)

  • Sales page optimization:
  • Clear headlines, benefits (not just features), testimonials.
  • Strong call-to-action (CTA) (e.g., “Buy Now,” “Schedule a Call”).
  • Offer incentives:
  • Discounts, free trials, or bonuses for first-time buyers.
  • Simplify the buying process:
  • Fewer checkout steps, multiple payment options.
  • Social proof:
  • Customer reviews, case studies, or user-generated content.

4. Conversion & Retention

  • Follow up:
  • Thank-you emails post-purchase.
  • Request reviews (e.g., “How was your experience?”).
  • Upsell/cross-sell: Recommend related products/services.
  • Loyalty programs:
  • Discounts for repeat customers or referral rewards.
  • Retention emails:
  • Share tips, exclusive offers, or new product launches.

5. Analytics & Optimization

  • Track key metrics:
  • Website traffic (Google Analytics).
  • Conversion rates (sales/leads ÷ visitors).
  • Customer acquisition cost (CAC).
  • A/B testing:
  • Try different headlines, CTAs, or ad creatives.
  • Refine your funnel:
  • Identify drop-off points (e.g., cart abandonment).
  • Improve weak stages (e.g., better lead magnets).

Bonus Tips for Small Businesses

  • Start simple: Focus on 1–2 channels (e.g., Instagram + email) before scaling.
  • Leverage referrals: Happy customers are your best marketers!
  • Automate where possible: Use tools like Zapier or CRM software (HubSpot, Keap).
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